Frequently Asked Questions

How do I place an order?

To purchase our items, place your order through our website or WhatsApp.

What are your payment methods?

We accept payment by Paypal, PayNow, or bank transfer. We apologise, but we do not accept cash on delivery.

What are your shipping options?

An independent third-party courier will ship your orders. Upon checkout, a flat rate of $5.00 will be charged. 

You will receive your items within 3-5 days. If your parcel takes more than five days to reach you, don't hesitate to get in touch with us via WhatsApp at 97279131 or email us at evesindulgence@gmail.com within five days of the last update, stating your order number as the subject so we can assist you.

Self-collection or personal courier is not allowed. 

Can I return the items I purchased and get a refund?

We regret to inform you that we do not accept returns or provide refunds. All purchased items are non-exchangeable and non-returnable.

We will issue refunds only for defective items. If you receive a defective item, please take a picture of the defect and contact us via email at evesindulgence@gmail.com or through WhatsApp at 97279131. We will issue store credits as a refund.

If you have any questions, don't hesitate to contact us via WhatsApp at 97279131 or at evesindulgence@gmail.com.